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    Frequent Asked Questions (FAQ)
    1. Registration
    2. Managing selling category and buying category
    3. Sign in and my accounts?
    4. Search for information.
    5. Manage trade leads, product catalog, and company profile.
    6. Homepage management?
    7. Send an inquiry
    8. Trade alert?
    9. About fraud



    Q: How do I register as a member in aseansources.com?
    It is easy to register with aseansources.com.

    • Logon to the aseansources.com landing page.
    • Click on “register” link.
    • Fill in login and personal information.
    • Add buying and/or selling categories.
    • Fill in all other necessary information.
    • Submit application.
     
    Q: Activating my account?
    After a registration is done, an email notification which contains a verification code will be send to you. You will need to click on the link in the email to activate your account. This is to make sure that your email address is valid.
     
    Q: What is selling and buying category?
    Selling category is the product group which you want to sell while buying category is the product group which you want to buy. Both selling and buying categories are different normally.
     
    Q: Where can I manage my selling and buying category?
    • Login to MyAseansources
    • Click on “Update Categories (Buy/Sell Categories)” link.
    • Remap your categories.
    • Submit your changes.
     
    Q: I failed to login into my account ?
    • Check your keyboard Cap Lock whether it is on.
    • Check your username and password. Username and password are case sensitive.
     
    Q: How do I recover my forgotten password?
    • At aseansources.com landing page, click on “Forgot your password” link.
    • Enter your username and email address for verification.
    • Check your email. The password will be send to you through email.
     
    Q: How can I search for information on aseansources.com?
    You can search for information in Trade Leads, Product Catalogs and Company Directories by following procedure:

    For sellers:

    1. Enter keywords (product type or brand) in the search box on the aseansources.com front page
    2. Select "Trade Leads".
    3. Click "Search" to view a list of matching trade leads.
    4. Then choose "Buy" from “Type of offer” drop down list to view only buyers' trade leads.
    5. You can contact traders directly by checking the results' checkboxes and click "Inquiry here".
    For buyers:

    1. Enter keywords (product type or brand) in the search box on the aseansources.com front page.
    2. Select "Trade Leads
    3. Click "Search" to view a list of matching trade leads.
    4. Then choose "Sell" from “Type of offer” drop down list to view only sellers' trade leads.
    5. You can contact traders directly by checking the results' checkboxes and click "Inquiry here".
     
    Q: Will aseansources.com search for buyer and seller for me?
    No. We are unable to carry out searches on behalf of individual users.
     
    Q: How can I post a trade lead?
    • Login to “MyAseansources”.
    • Click into “My Trade Leads”.
    • Click into “Inbox”.
    • Click “Post a new trade lead”.
    • Fill up the form, providing clear explanation to the product you want to buy or sell, map the trade lead with the appropriate category or classification.
    • Send the trade lead.
     
    Q: How can I post my product catalog?
    • Sign in.
    • Click into “My Product Catalogs”.
    • Click into “Post/Edit Product Catalog” in MyAseansources.
    • Click “Add Item” to add a new item.
    • Input all your product information.
    * Groups represent multiple items. They are not searchable.
    * Items represent individual products. The information inserted in Item fields is searchable when searching product catalogs.

     
    Q: How can I update my company profile?
    • Login Into myAseansources
    • Go to "Update Company Profile "
    • Submit Your Form
     
    Q: How can I change my homepage design?
    • Sign in to MyAseansources.
    • Click into "My Company Profile"
    • Choose “Template selection”.
    • Choose the desired template and update.
     
    Q: How can I change my company description?
    • Sign in to MyAseansources.
    • Click into "Member Account"
    • Choose “Update Company Profile”.
    • Update your company profile and submit the changes.
     
    Q: How can I change my company description?
    • Sign in to MyAseansources.
    • Click into “My Product Catalogs”.
    • Click into “Post/Edit Product Groups” in MyAseansources.
    • Click “Add Group” to add a new group.
    • Input all your product information.
     
    Q: How can I upload my product picture?
    1. Sign in to MyAseansources.
    2. Click into "Post/Edit Product Catalog"
    3. Click on "Add New" Button
    4. Fill in all the information of your product.
    5. Click "Browse" button to choose a picture to upload.
    6. Submit your form.
     
    Q: How do I send an inquiry?
    • Locate a specific company in aseansources.com.
    • Click on the “Enquiry Here” button.
    • Fill in the form.
    • Send enquiry.
     
    Q: Can I send an inquiry if I am not a member?
    Yes. You can send an inquiry even you are not a member.
     
    Q: What is a trade leads alert?
    Trade alert is where you can choose to receive either local or international trade leads.
     
    Q: How can I change my trade leads alert settings?
    • Sign in to MyAseansources.
    • Click into “Trade Leads Alert”.
    • Change the setting.
    • Update.
     
    Q: How can I report a fraud?
    Please inform aseansources immediately. Forward any mail you have received from the suspected fraudster to We will delete the member's ID from aseansources.com. If you receive any further suspect correspondence, please forward it to us immediately.